Privacy notice

This notice explains what personal information White Lodge Building & Landscapes collects through this website, what we do with it and the choices you have. White Lodge Building & Landscapes is the trading name of Harry Stevens, a sole trader based in Deal, Kent. Harry is the controller of your information.

What we collect

When you send us a message or ask for a quote, we collect:

  • your name
  • your phone number, your email address, or both
  • your town or postcode
  • what you tell us about the job, such as the work you need, when you'd like to start and the best time to call, and any photos you send

We don't ask for anything else, and we don't need sensitive information to quote for a job, so please don't include it. We also keep a simple record of how far people get through our quote form: the first half of the postcode, the kind of job, when they hope to start and which steps they reached. It doesn't include your name or contact details unless you press send.

How we use it

We use your information to:

  • reply to your message
  • arrange and carry out a site visit
  • prepare your quote and any design drawings
  • carry out the work if you go ahead, and keep you updated
  • send invoices and keep our business records

We will never sell your information or use it for anyone else's marketing. We will only send you marketing messages if you have asked us to.

Why we're allowed to use it

We use your details to take the steps you've asked for before a contract (a visit and a quote) and, if you go ahead, to carry out that contract. We keep business records because the law requires it. If we ever want to use your details for anything else, we will ask first.

Who we share it with

Only the people who help us run the business and this website: our website and email providers, the service that delivers our contact form, and our accountant. We only share what each of them needs, and they must keep it safe. We may also share information if the law requires it.

How long we keep it

If you don't go ahead with a job, we delete your enquiry after 12 months. If you do, we keep your details and job records for as long as the law requires for tax and accounts, which is usually six years.

Keeping it safe

We take reasonable steps to keep your information secure and to stop it being lost, misused or changed.

Where it's stored

Some of the services we use may store data outside the UK. Where they do, they must protect it to the standard UK law requires.

Cookies

This website doesn't use cookies to track you.

Your rights

You can ask us for a copy of the information we hold about you, and ask us to correct it or delete it. You can also object to how we use it. Contact us using the details below. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page.

Other websites

This website links to other websites, such as Checkatrade, MyBuilder and Instagram. We're not responsible for how they handle your information, so please read their own privacy notices.

Contact us

If you have any questions about this notice or your information, please contact Harry: